Service Desk Analyst

Douglas Scott
£22000 - £26000 per annum + Good Package
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Douglas Scott are proud to partner a long standing client of ours in their search for an entry level/graduate IT Support Analyst to join their team.

You will provide 1st resolution of telephony, application, support and BAU for all IT issues. The role will require an excellent ability to interact with different people, solve problems and to create business understanding of how to use the technology effectively.

Day to day responsibilities include:

* Logging Helpdesk calls and dealing with 1st line issues
* Remote and desk-side application support
* Referring issues to 2nd/3rd line support and/or external service providers
* Roll out of PC builds and software, including supporting development releases and project activities.
* To administer, configure and troubleshoot issues
* Escalate requests to the correct team

Skills & Experience Required

1-2 Years operating in a similar role ideally within a legal IT Department or a professional services organisation
Excellent knowledge of Microsoft Office 2010
Understanding/Exposure to leading Legal software applications
Experience providing remote assistance
Strong communication skills
Customer-centric attitude

If you are interested in this role please apply ASAP as I will be reviewing CV's W/C 6th March. If you have any questions regarding the role please feel free to call me on 0203 755 3441

Please contact David Doherty, Legal IT Recruitment Consultant, to discuss this role in more detail or you can apply through the vacancy for immediate consideration.

Douglas Scott are Legal Recruitment experts and the UK's leading law firms trust us with their IT vacancies so you can therefore apply for our Legal IT jobs with confidence. We are a regulated Recruitment Consultancy and we will discuss this and any future role with you and seek your approval before submitting an application directly to the decision maker.

Please see our website ( for more Legal IT jobs nationwide.
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