Voice Support Engineer (Telephony) - 40k - London

DGH Recruitment Ltd
London (Greater)
£30k - £40k pa + Benefits
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
Voice Support Engineer (Telephony) - 40k - London

An exciting new opportunity has arisen with a very well-established client of ours for a Infrastructure Support Engineer to join the organisations growing Infrastructure team based in London on a permanent basis.

Key Responsibilities
- As a voice support engineer you will be acting as the link between the infrastructure team and the IT service desk, dealing with more in-depth support queries that the service desk cant resolve and feeding back to the service desk on the issues you have resolved
- Actively discovering and dealing with technical problems in the environment before they become support tickets
- Administration,packaging,testing and delivering new software for live service
- Become a hands-on expert in how infrastructure services are put together from a support perspective by working closely with your immediate team and wider infrastructure department
- Helping infrastructure colleagues with the projects they are involved in that are delivering improvements to the technology in your area
- Having demonstrable experience in a technical support role either on a service desk or infrastructure team

Technical Skills Required
- Experience of supporting all aspects of an IPFX contact centre system
- Knowledge of VoIP including an awareness of SIP and ISDN
- Knowledge of administering telephony management systems in particular Verint Workforce Management or Tiger
- Administering Cisco Call Manager and Cisco telephony products
- Basic understanding of networking.

Voice Support Engineer (Telephony) - 40k - London

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business
This job was originally posted as www.jobsite.co.uk/job/959488052