Technical Support Operative

Office Angels
10 Nov 2017
15 Nov 2017
Contract Type
Full Time
Our Client based in the City Centre is looking to recruit a Technical Support Operative to join their team on an initial fixed term contract basis of 3 months with the potential to extend. The ideal candidate will have experience in a client facing technical support role. Duties include: Provide 1st line technical support to clients Assist in the execution and deployment of company products and services Document and escalate 2nd line customer support requests to the 2nd line support team Provide guidance and training where necessary to internal employees and existing clients in the use and management of products and services Contribute to the delivery of an out-of-hours support service ensuring published target response and resolution objectives are met Ensure internal support processes are followed and kept up-to-date To maintain the internal customer information pages on the intranet Act as primary contact for all technical support enquiries in a timely manner and immediately escalates enquiries where necessary Experience Required: Experience in a client facing technical support role Experience in a customer service/relations role Experience using Microsoft Windows products A thorough understanding and experience of continual improvement processes Office Angels are an Equal Opportunities Employer Office Angels is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.