Service Desk Analyst - Office 365 / Active Directory / Windows

Roc Search
£23000 - £28000 per annum + training, bonus scheme, pension
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Service Desk Analyst - Service Provider

Service Desk Analyst - Office 365 / Active Directory / Windows - Macclesfield

Roc Search are currently recruiting for a 1st/ 2nd Line Technical Analyst to join a highly successful team working for a leading Managed Service Provider based in Macclesfield.

They can offer you progression as part of this job position as well as a fantastic development programme with company-funded certifications including frequent pay-rises. There will be training on the job from day one, there is a yearly bonus scheme and there are regular promotions up the rank throughout the business.

You would be responsible for everything at both 1st and 2nd line level - Back-ups, resets, taking ownership of escalated customer support tickets, obtaining any additional information required from the customer & from the team in order to resolve the issue within the service level agreement. Communication is important in the position and resolving the majority of tickets whilst keeping the customer informed is key.

Essential skills include experience with:

Desktop OS (Windows 7, Windows 10 etc)

Active Directory (Navigating around it - setting up users, resetting passwords)

Office 365

Hardware Support

Windows 2008/2012/2016

Full Driving license

Advantageous skills include experience with:



This is an excellent opportunity for the successful applicant to gain exposure to the Service Provider Sector with great rewards including a bonus, training, pension and more.

Apply now for immediate consideration.

As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.
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