2nd Line Support Engineer - Leeds

Recruiter
Xact Placements Ltd
Location
Leeds
Salary
25000
Posted
10 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

My client deliver are a financial services business who deliver world-class customer experiences, continually innovating and embracing digital technology to make dealing with the company both efficient and engaging.

As a growing and respected brand that has been built on a foundation of customer advocacy, technical knowledge and significant marketing capabilities, My client is working towards becoming a household name that is synonymous with excellence. At the same time, they strive to leave a positive footprint; being good to their business partners, the community and our planet.

They are currently in the market for a 2nd Line support Engineer

The successful candidate will be a presentable and highly organised individual, with a keen attention to detail and a methodical approach to their work, including a logical approach to problem solving. An effective communicator, able to deal with colleagues and suppliers in a professional and confident manner. Must have the ability to prioritise and work to strict deadlines as well as the drive to expand their knowledge as appropriate. Must have a good level of competency for both Windows Client Server operating systems.

The role:

  • Second line responsibility for the day to day end user IT support needs of the company.
  • Serves as first point of escalation for First Line Infrastructure Technicians and responsible for tickets assigned by such
  • Technical expertise across a broad range of technologies
  • Offers software / hardware support including for in-house applications
  • Carries out more in-depth investigation of problems and root causes
  • Liaises with Second Line, Third Line Technicians or Infrastructure Manager for escalations as necessary
  • Respond to requests for technical assistance in person, via phone, via the helpdesk software or via email
  • Offer advice to end users and first line technicians where necessary
  • Follow help desk procedures and ticket handling procedures
  • Log all user interaction within helpdesk software
  • Responsible for responding to any urgent tickets in unassigned when no first line technicians are available
  • Stay current with business application and system information, changes and updates
  • Any other ad hoc tasks and projects work as and when required by the Infrastructure Manager

Essential skills:

Enterprise IT Knowledge including good level of competency in:

  • Windows Server
  • Active Directory
  • Group Policy
  • DHCP
  • DNS
  • WDS
  • Office 365 inc Powershell
  • Virtualisation, VMWare + Hyper V
  • TCP/IP Networking ? NSLookup, ping/traceroute, understanding of existence of vlans / subnets etc
  • Windows 7 & 10
  • Microsoft Office 2013/2016
  • Anti-virus software management

Desirable skills:

  • Knowledge of Microsoft Azure
  • Knowledge of proxy servers
  • Knowledge of telephony systems, especially Shoretel / Mitel
  • Knowledge of SANs

Salary: Up to £25,000 plus benefits.


This job was originally posted as www.jobsite.co.uk/job/959507435