Service Desk Analyst 1st/2nd Line support
Our Client is currently looking for a Service Desk Analyst to join their team and provide technical 1st/2nd line support.
This a contract position, the role is a 37.5 hour working week (Mon-Fri) between the hours of 7.00-18.00hrs.
To provide effective technical support to the clients contract customers, for desktop/laptop/printer/application issues and basic network/server troubleshooting and administration. To communicate effectively with the customer and manage technical queries in line with our client?s standards and customer specific SLA?s.
Day to day jobs would be:
·Resolve issues in a competent manner, whilst communicating professionally with the customer and other members of the team.
·prioritise, progress and resolve technical queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements
·Call resolution ratio?s meeting SLA?s
·Log all calls to a high standard of detail
·Provide customer feedback
·Relay information back to the user in an understandable format
·Be responsible for completing specific technical projects as designated by the Service Management Team e.g. Service Transitions
The successful candidate will:
·Be able to demonstrate IT related problem solving skills
·Demonstrates good problem solving skills
·Have experience with IT infrastructure support working across a range of up to date technologies including MS Office support, Active Directory, Exchange and Windows.
·Have a strong telephone manner and provide a high level of customer service.
·Good written communication skills.
·Operates well un-supervised
·Able to remain calm under pressure
·Have strong organisation and prioritisation skills
·Relay technical information back to the user in an understandable format
This is a fantastic opportunity to join an established organisation with opportunities to progress and develop. This role is initially 3 months with the likelihood of a 12 month extension.
This job was originally posted as www.jobsite.co.uk/job/959507161