Graduate Software Support Analyst

1st Choice Computer Appointments Ltd
From £17,000 to £21,000 per annum
10 Nov 2017
16 Nov 2017
Contract Type
Full Time

Graduate Software Support Analyst


£17,000 - £21,000 depending on experience


Our well-established client provides specialist software system support, implementation, development and consultancy services. We are IDEALLY seeking a confident I.T. Graduate with good database and SQL skills (interrogating data, running queries, problem solving, etc.), however full training will be provided.

The main duties of the role will be:

· To handle helpdesk calls supporting specialist software

· Log and record all support cases and ensure that they are prioritised in accordance with the SLAs

· Ensure that all actions are recorded in the Helpdesk system

· Investigate the work and resolve all software issues in accordance with SLAs

· Provide users with timely updates regarding their call

· Advise the user on appropriate action and record all case actions

· Identify and escalate any calls to ensure SLAs are met

DESIRABLE requirements:

· Knowledge of written SQL

· Previous technical helpdesk experience

· You will be a motivated, proactive individual who is willing to learn new skills and take on a challenging role

· A basic knowledge/interest in programming

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