On-Site 3rd line IT Support Engineer - London

Xact Placements Ltd
London (Greater)
36000 - 42000
06 Nov 2017
15 Nov 2017
Contract Type
Full Time

Are you looking for a new opportunity working as an On-Site Managed Service Engineer?

You will be responsible for providing 3rd line IT support on-site with customers predominantly in the London area.

Main Duties of the Role

  • Daily check-lists and visual inspection of server room
  • Anti-Virus monitoring and remediation
  • SPAM filter monitoring and item release
  • Continual monitoring using Solarwinds as a platform
  • AD/Office 365 support & admin
  • Windows server including Hyper V Cluster management
  • Basic desktop product support (Microsoft, Adobe)
  • Basic IP phone support (Avaya)
  • Liaise with 3rd party vendor and provide advanced technical assistance in troubleshooting and configuration changes
  • Patching
  • Desktop cabling
  • Basic troubleshooting
  • To liaise with and build strong working relationships with key customer contacts
  • To record all calls to ensure accurate information about the client systems is maintained and available to other support personnel and account managers
  • To work with other support staff to build knowledge and skills pertinent to the sites supported for the purposes of holiday and sickness cover.
  • To take a proactive approach to customer IT systems ensuring reoccurring events are mitigated with longer-term development of the customer IT systems are considered.
  • To be able to manage demanding users on customer sites who have high expectations.
  • To be able to communicate technical issues and concepts to a non-technical audience.
  • Ensure that you understand your responsibilities in relation to the Communications Strategy, in particular with attendance at regular team meetings and 121s.

Your Skills and Experience

  • Good standard of general education
  • Previous experience in a similar support environment.
  • Previous experience and accreditations in the following technology areas:
    • MS Windows Server 2008 & 2012
    • MS Exchange 2010 & 2016
    • Mimecast
    • Hyper-V
    • Azure
    • Networking minimum 100-105 ICND1
  • Experience in working with the following environments (but not supporting):
    • System Centre (Config Manager)
    • DPM
    • Office 365
    • Storage Solutions
  • Excellent communication and interpersonal skills
  • Proven customer service skills
  • Positive, enthusiastic and supportive individual
  • Ability to take ownership of and progress issues to resolution
  • Ability to work in a team and to support team members
  • Ability to build good working relationships with internal and external contacts.


  • £36,000 to £42,000 depending on experience

This job was originally posted as www.jobsite.co.uk/job/959471103