Service Desk Analyst (x4) - Newcastle - £160

Spring Technology
Newcastle Upon Tyne
£120 - £160 per day
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Spring Technology's client based in Newcastle upon Tyne is looking for a Service Desk Analyst to join their specialist IT Support team.
This will be an initial 4 month contract and it will be paying up to £160 per day.

Key responsibilities -

- Provision of first line support, including but not limited to triage and appropriate troubleshooting, correct incident categorisation and resolution where possible.
- Utilise diagnostic utilities to aid with troubleshooting to achieve first time resolution
- Perform remote / onsite desktop support, including installing and upgrading of software and hardware components

Criteria -

- Qualification in the field of Information Technology and / or 2 years equivalent work experience
- Exposure to either Dell, HP or Cisco
- Knowledge of ITIL processes (desirable)

There are 4 positions available and our client is keen to speak with suitable candidates ASAP so please apply now for a prompt response.

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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