Desktop Support Engineer

Synergize Consulting
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
My client are a Global IT and Defence organisation. They are currently seeking a Desktop Support Engineer to work at their site based in Surrey on a contract basis.
Due to the nature of the role and the timescales and requirements given by the client, it is asked that candidates hold current government security clearance.
Please find below full details in relation to the role, as provided by the client:Purpose:
The post holder will be responsible for using subject matter knowledge to solve a variety of business issues.


  • Apply technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with moderate risk/complexity
  • Integrate technical knowledge and business understanding to create solutions for customers
  • Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
  • Identify potential escalations and alert management proactively
  • Begin to proactively and re-actively provide solutions to prevent problems from occurring in area of responsibility
  • Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility
  • Balance internal needs with customer needs within defined parameters
  • May identify additional services that could lead to future service revenue growth
  • May provide technical consulting during contract renewal discussions
  • Build strong relationship with management in assigned account
  • Influence delivery decisions on assigned account plans
  • Drive Customer Expectation management as part of escalation process
  • Manage small projects/programs in the team

Essential Skills:

  • Broad knowledge of company products and services offerings
  • Basic knowledge of corporate organisation, job, and policies
  • Comprehensive business, technical, or functional knowledge
  • Well versed in core technical competencies (OS, networking, core company applications)
  • Communicate effectively and tactfully to technical level, first- and middle-level management within an organisation
  • Active listening skills and ability to adjust messages to audience level
  • Problem-solving skills (proactive, reactive and creative)
  • Able to identify alternative actions, sets appropriate priorities and identifies creative and practical solutions
  • Technical background or significant technical understanding to communicate with customers and technicians for problem determination and solution implementation
  • Basic project management, communication, and analytical skills
  • Able to suggest operational efficiency

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