PS3 - Operations Support Engineer

London (Greater)
£300 per annum
10 Nov 2017
16 Nov 2017
Contract Type
Full Time
Key Responsibilities:
  • Performing proactive analysis to prevent possible service impacts.
  • Actively investigate and diagnose all incidents passed to their resolving group by the Event Management and Service Desk teams according to the assigned priority.
  • Performing the necessary technical work to promptly resolve on-going incidents.
  • Providing relevant technical input into service improvement meetings when required to maintain and improve high service levels.
  • Supporting the Service Desk, the Incident Manager and the IT Services Delivery Manager, aiding them to escalate incidents when required.
  • Completing& closing all Requests assigned to Operations Support. Logging new originated Operations Support Requests for resolution by other teams.
  • Effectively handing over to the next team at the end of each shift.
  • Performing scheduled change tasks on-time to the required standard.
  • Providing CSI feedback to all appropriate individuals and teams.
  • Investigating and resolving problem tickets when assigned by the VE Problem Management team (and when operational priorities permits).
  • Performing the necessary batch scheduling tasks and actions.
  • Implementing workaround solutions to ensure continuity of service or in response to an incident situation.
  • Manually performing operational system activity to maintain service availability in line with Service Level Agreements and the company scorecard targets.
  • 24/7 environment working 12 hours shifts

Key Roles:
  • Operational Duties both at a first and 2nd level including service desk type activities.
  • Providing input into line manager, Head of Operations Support and other key stakeholders when requested to help create management information reports.
  • Providing input to the Operational Support Specialists to help create Ops Readiness documents within the expected dates and to the required quality level.
  • Performing all tasks and duties in-line with Command Centre processes and procedures to ensure there are no compliance failures.

Key Competencies:
  • Prioritises customers that have been defined as important/valuable.
  • Shows adaptability and an enthusiastic 'can-do' attitude with all work and in all types of environments.
  • Readily accepts changing expectations and goals.
  • Uses excellent technical skills and experience to make sound recommendations.
  • Questions others (including senior colleagues) in order to gain a full understanding of an incident or change brief.
  • Works with a sense of passion (and urgency when needed); encourages others to work in the same manner.
  • Adapts language and methods of communication so they are more suitable for different audiences.

Essential Criteria:
  • Experience in 1st & 2nd Line Support
  • Batch scheduling & Control M - support /operator level
  • Unix multiple platforms - Experienced Operator level.
  • Good communication skills (verbal and written).
  • Self motivated with can-do / proactive / engaging attitude.
  • The ability to work methodically and carefully through change run-books
  • Experience in working in an Operational Environment

Desirable Criteria:
  • Understanding of ISO 8583 Payments Industry Standard
  • Experience in Payment/Banking Industry.
  • Any Programming or Scripting experience
  • MVS experienced

Niche Talent is a trading style of Rullion Ltd.
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