Service Desk Analyst (Weekend and Night Shifts)

Spring Technology
London (Greater)
£30k - £35k pa + Shift allowance
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
Spring Technology are currently working in partnership with a major law firm in Central London to recruit a Service Desk Analyst!

Central London
£30k - £35k + shift allowance

Shift Pattern
A monthly shift rota (including weekend work) We are looking for someone who has significant experience of working alone and is flexible to work a shift rotation involving night shifts. 3 days in the week, 2 days weekend

9am - 5pm
9:30am - 5:30pm
10am - 6pm

Weekend Shifts
7am - 3pm
3pm - 11pm
11pm - 7am

The Role
* Acting as the first point of contact for all business IT incidents
* Answering all calls in a professional and helpful manner
* Investigating and resolving incidents to the best ability and escalating to 2nd and 3rd lines
* Ensure all Service Desks calls are recorded effectively in the call logging system
* Supporting and troubleshooting technologies such as Document Management System (Worksite), Outlook, Expert, BigHand, Workshare, Enterprise vault, laser forms, VPN/Anyconnect, SfB, VMware, and Microsoft office 2010 applications. Airwatch, Citrix, Laptops/SP4, Desktops, Printers, Apple Android devices
* Excellent understanding of ITIL best practice
* Provide customers with regular updates ensuring they are fully aware of the status and progress of their call
* Maintaining good communication with International IT contacts
* Monitoring Service Desk call lists to ensure all calls are being dealt with effectively

* Demonstrable ability to deliver outstanding service in a high-pressure environment working in a medium to large organisation
* Ideally you will have experience of working at a law firm or professional services company
* Excellent understanding of ITIL best practice and experience of working in high pressured, demanding environment.
* Excellent Microsoft Office 2010 and Win 7/10 skills, server and networking fundamentals.
* Good understanding of all technologies and an excellent understanding of user working methodologies
* Excellent configuration/troubleshooting skills and excellent customer service skills both face to face and over the telephone, with the ability to liaise with customers at all levels.

* Experience working with Worksite, Bighand and Expert

Apply now for my immediate consideration!

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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