Process Improvement Analyst

Peoples Postcode Lottery
07 Nov 2017
15 Nov 2017
Contract Type
Full Time
Becoming part of the People’s Postcode Lottery team! This is a fantastic opportunity to join a dynamic and growing business where people are at the heart of everything we do. We live by our four core values - fun, sharing, courageous and sustainable - and we expect the same from our colleagues. Offering above the ‘average’ holiday allowance at 34 days per year, along with a generous pension scheme, free fresh fruit and refreshments in the office, we like to look after our team! We encourage you to spend days volunteering with our charity partners and we commit to investing 4% of salaries into training each year. Perhaps that’s why our team voted us one of the Sunday Times Top 100 small companies to work for in 2016! What we do? As an External Lottery Manager, People’s Postcode Lottery manages multiple society lotteries promoted by different charitable organisations, which support a range of good causes. To date, players of People’s Postcode Lottery have raised more than £237.8 million for good causes. Role Summary The Process Improvement Analyst is responsible for ensuring the processes governing the Lottery Train and Draws are carried out adhering to the appropriate controls. It is the responsibility of the Process Improvement Analyst to ensure these processes are well documented, managed, controlled and carried out within the governance framework. A key element to this role will be the focus on improvement of processes to support business change and transformation. National and international travel will be required. Key activities Implements governance framework for Lottery Train processes Identifies, manages and mitigates risks within Lottery Train processes Provides structure within the Process function and prevents duplicated effort Oversees continuous improvement, optimization and innovation of tools to support Lottery Train Processes Seeks solutions which can bring efficiencies to the Lottery Train processes Analyses technical documentation Documents process flows for the Lottery Train Manages and leads change in business process Produces regular (weekly) updates on the status of Lottery Train process improvements to the Process Manager Builds solid relationships across the business and all departments Reports on the performance of all stages of the lottery train.Monitoring, measuring and reporting Essential skills A confident Process Improvement Analyst with experience working in an Operational team which focuses on continual process improvements Experience using BPMN Demonstrable planning and organising skills Good technical knowledge and skills Experience of working in both ITIL and Agile environments Confident communicator, both written and verbal Working knowledge of one or more of the following: Personal Attributes QPR EPC BPEL Desirable Working knowledge of Jira Personal Attributes A team player able to build effective relationships and share best practice Able to translate vision into a technology strategy Analytical thinking Challenging nature Collaborative Organised, able to prioritise workload and an ability to multitask Confident manner Proven commitment Quality driven, displaying a commitment to excellence