Complaints Resolution Manager

Recruiter
Huntswood CTC Ltd
Location
London (Greater)
Salary
£40k - £44k pa + Benefits
Posted
09 Nov 2017
Closes
16 Nov 2017
Sector
Legal
Contract Type
Permanent
Hours
Full Time

My client, an established housing association experiencing rapid growth, is currently seeking a Complaints Resolution Manager.

You will be tasked with:

  • Managing the complaints team
  • All aspects of people management including disciplinary action and personal development
  • Management of customer complaints relating to various matters
  • Identifying complaint trends and conducting effective root cause analysis
  • Liaising with other departments to ensure that complaints are escalated appropriately

Key skills and experience required:

  • Previous experience managing a sizable complaints function
  • Experience working for a reputable housing association is highly desirable
  • Exposure to complaints root cause analysis
  • Strong verbal and written communication

If you demonstrate the required skills and experience for this Complaints Resolution Manager vacancy, please submit your CV for consideration.


This job was originally posted as www.jobsite.co.uk/job/959504805