Loyalty / Sales Executive - Essex

BCT Resourcing
£18,000 - £20,000 per annum
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
Position: Loyalty Executive
Location: Romford, Essex
Salary: £18,000 - £20,000 per annum
Job type: Permanent

Reporting to the Customer Loyalty Manager, this role is responsible for supporting efforts to minimise the decline of franking machines in the field and stabilise profit margin by retaining customers that are requesting cancellation or customers that will potentially leave. Customers requesting cancellations could range from active lease agreements, service contracts, rental agreements or sale withdrawals. They will have access to use marketing promotions and special offers as and when critically required to retain a customer and should use whilst ensuring recurring revenues are protected within the business.

The Loyalty Executives will be achieving clear targets around business critical metrics such as conversion rates, retained revenue and SLA’s. They will need to communicate effectively with customers via incoming enquiries or by proactively contacting them (outbound), to understand why they wish to cancel their business or agreement. They will use effective questioning and understanding in order to create opportunities to retain them by explaining the benefits of staying by appropriately negotiating with them to retain their business.
The successful candidate will be able to produce high levels of customer service by listening to the customer’s issues, empathise with the customer and identify the key solution, which retains the customer, which they are happy with.

Skills and Experience Required:
Strong experience in sales (minimum of 2 years of B2B)
A strong understanding of sales processes, marketing programmes and products
Ability to sell the benefits of the product whilst at the same time using emotional intelligence to persuade and influence a customer’s decision
Proven experience in customer service
Computer literate with good written and verbal communication skills
Excellent telephone manner showing confidence
Able to manage their own workloads, specifically; balancing a pipeline of new and existing customers from which customers are retained or some form of desired, outcome is achieved
An understanding of leasing agreements, how they are calculated and the benefits of leasing vs. purchase
Highly organised and be able to work cross-functionally within a business and build strong relationships
Strong negotiating and persuasion skills and have the ability to be able to listen to customer’s needs and match this with the desired outcome for both the customer and NUK
General knowledge of franking products & the mailing solutions industry is beneficial, including an insight into Neopost’s market competitors.

Non Negotiable skills:
Strong experience in sales - minimum 2 year’s experiences.
A strong understanding of sales processes, marketing programmes and products
Computer literate with good written and verbal communication skills
Maximum salary for the role is £20,000, OTE - £32,000

Sales, customer service, problem solving

If you have further inquiries about this role, please don’t hesitate to contact our office at: ************
This job was originally posted as www.jobsite.co.uk/job/959484451