Solutions Architect

Spring Technology
£50k - £55k pa
07 Nov 2017
16 Nov 2017
Contract Type
Full Time
My client based in Wembley is going through a large transformation and due to continued growth a position has arouse as a Solutions Architect. This is a fantastic opportunity to be a pivotal part of a team that is expanding.
The role of Solutions Architect: Infrastructure is to ensure the company continues to provide solutions that meet changing Customer needs and which embrace leading technologies.
The Solutions Architect works with the Pre-Sales technical team and Bid Lead to provide high level pre sales infrastructure design work which may lead on to more detailed solutions being architected. The Solutions Architect is responsible for ensuring that all Infrastructure Solutions presented to Customers are approved PRIOR to formally being sold to any customer.
When projects are approved by the Customer the Senior Solutions Architect is actively involved in the project delivery, from both a hands-on perspective where their specific skill sets are required and also acting in an advisory role to other project team members.
Additionally, the Senior Solutions Architect is the final point of technical escalation where major incidents occur for the businesses Managed Services Customers that cannot be resolved by other technical staff.
*To identify new technologies which can be utilised to improve the companies Services portfolio
*To actively share and transfer knowledge regarding infrastructure technologies and best practices throughout the technical team(s) within the Services division
*To attend Customer meetings and telephone conferences with Sales staff, Project Managers & Service Managers as appropriate
*To assist the Bid Team in the development of infrastructure solutions for Customers as part of the Pre-Sales activities
*To provide technical assurance that all solutions offered to customers are a) capable of meeting the Customer's requirements and b) specified at a suitable level of detail so as to pose no commercial risks .
*To ensure quality and timely delivery of all Technical solutions
Personal Responsibilities
*The Solutions Architect shall report any issues concerning Solution Development (Pre-Sales) or Solutions Delivery (Post-Sales) to the Bid Team Leader and Project Manager respectively
*Follow applicable company procedures and comply with Quality Management Processes in conjunction with operating staff
*Follow controls and documentation procedures
*Always comply to all client processes when working on client site i.e. Change Control Process, Health & Safety Policy
*Complete all documentation required and follow all processes related to the role
*Adhere to all documentation standards and processes
*Define Work Package Specifications in conjunction with Project Management as required for Infrastructure Solutions Projects
*When facing Project Issues and Changes conduct impact assessment and identify resolution options.
*Highlight issues during Work Package Delivery and notify the Project Manager of the resources needed for the issue resolution
*As part of a "Transition into Service" phase or project, ensure that "Known Issues and Workarounds" and "Common Faults and Resolutions" are identified and documented, and that the Support Team(s) understand what is required of them
*Provide input into the regular reviews of the Skills Matrix, identifying skills shortages and training needs
*Provide input into the development of Service Capabilities by working with the Head of Services to construct standard product/ service offerings
*Attend team meetings scheduled by Head of Services
*Communicate to the team members any client issues that concern them
*Ensure your personal Training and Development Plan is completed and help train Support Staff when needed
*Ensure you comply with the working practices
*Ensure any issues or complaints escalated to Project Management of Head of Services if necessary
*Ensure that in the event of sickness, follow standard HR procedures
*Ensure all holiday requests are approved by the Head of Services before any leave is taken or flight is booked, etc
*Ensure Timesheets are completed accurately and on time
Customer Service
*Manage Pre-Sales Team, Project Management and Client expectations in relation to delivery and project requirements
*Provide expert technical advice and support to customers and other teams
*Build and maintain relationships with customers and clients for your area
*Represent your team to the business and clients acting as an ambassador for the Company
*Forward details of all customer complaints and responses to the Quality Assurance Manager for inclusion in the Quality File as they occur
*When otherwise not utilised, and when requested to do so by the Head of Services, help the Service Desk Team(s) to resolve 3rd line Service Desk tickets
*Keep all business-related expenses to a minimum and seek prior approval before incurring expenses
*Ensure that overtime is authorised before being worked and complete the Overtime form before the 20th of each month
*Ensure all external courses you are booked on are attended by you or a delegate to avoid cancellation fees or non-attendance fees being charged
*Support the Head of Services in planning, developing and implementing effective strategies, policies and procedures to achieve short and long -term plans and objectives
*Consider the application of environmental and health and safety standards
*Maintain current knowledge of IT Industry in terms of new technologies, products or practices which improve the Service Portfolio
*Seek opportunities to improve the effectiveness of the Project Delivery process and associated resources
Technical Responsibilities
*Identify new/ emerging technologies and practices.
*Oversee (and where necessary lead) the development of Infrastructure Solutions throughout the Proposal stage
*Ensure all Infrastructure Solutions offered to Customers have been subjected to Technical Assurance
*Liaise with Customers and Internal staff to ensure capabilities are understood
*Provide technical assurance throughout the delivery of Projects and make sure that the customer receives a quality end-product
*Escalate quality matters to Head of Services
*Assist fellow team members in identifying solutions to problems
*Be flexible and be able to work out of hours when necessary
Key Measurements
1.All timesheets for self to be completed accurately and submitted by the target date
2.All Quality Documents; i.e. callout sheets, project sheets, etc and other agreed documentation to be submitted by the target date
3.All Solutions offered to Customers have passed Technical Assurance
4.Solutions are delivered which meet time, cost and quality objectives
Skills / Attributes Required
*Expert level knowledge of (for both current and emerging technologies):
oServer and Storage Hardware, Operating Systems and Hypervisor Layers
oNetworking & Security technologies (wifi, switches, routers, firewalls, VPNs, etc.)
oMessaging platforms (i.e. MS Exchange)
oInfrastructure-as-a-Service "cloud" technologies; including provisioning, management and delivery mechanisms
oBackup, Replication and Disaster Recovery technologies
*Ability to understand customer requirements and to architect a range of solutions (utilising the technologies above)
*Strong written and verbal communication skills
*"Can-do" Attitude
*Commitment to Success
*Problem solving and ability to work methodically and logically
*To act as an ambassador for the company

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