Technical Support Analyst

Tank Recruitment
09 Nov 2017
16 Nov 2017
Contract Type
Full Time

(Tank Recruitment, Technical Support Analyst, Support Engineer, Support Technician, 2nd Line Support, Cornwall, £25k)

Tank Recruitment have a fantastic opportunity for an enthusiastic and motivated Technical Support Analyst to join a client of ours based in Cornwall on a permanent basis.

Main duties and responsibilities

Respond to and resolve all end user service calls and enquiresHands on trouble shooting and problem solving of the service network infrastructure;Routine monitoring of the service networkKeep accurate records of network faults and their remedies and building a knowledge base;

Skills and qualifications required

Broadband ISP/ Technical customer support background with knowledge of TCP/IP;Working knowledge of Microsoft operating systems and Microsoft Office Packages;Helpdesk, trouble ticketing and customer service experience;Ability to work on a shift rota, including nights and weekends;Excellent verbal and written communication skills and customer service skills.Ability to work occasionally long hours under pressure;A background of taking enthusiastic, creative approaches to problem solving;Ability to work on your own, and prioritise planned tasks while managing unplanned technical support issues.

Desirable skills

Educated in Computing/Communications to Further or Higher education standards;Understanding of ADSL and Wi-Fi;NVQ in Customer Care or equivalentWindows certification or equivalent;Experience with broadband over satelliteKnowledge of internet and network protocols including IMAP, POP, SMTP, FTP, HTTP, HTTPS, SSL, DHCP and DNS.Ability to speak another language.

If you are interetsed in this role, forward over your up to date CV to or call ************ for further information.

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