3rd Line Support Engineer - Manchester - £35k

Adria Solutions Ltd
£30000 - £33000 per annum + 10% Bonus + Benefits
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
3rd Line Support Engineer - Manchester - £33K

The Role:

*Support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with all technical issues as needed while providing coverage during operating hours
*Proactive planning, support and organizing to be flexible and adaptable in meeting the changing needs of the organization
*Provide end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting hardware and software problems, resolution of day-to-day system problems in data and voice networks
*Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of IT Infrastructure Manager
*Reporting to the IT Infrastructure Manager to promote excellent customer service, effective response times and provide expert insight into general support issues
*Help to maintains IT hardware and software licensing for local and remote employees, including inventory recording
*Introduce, implement and adhere to IT policies and procedures

Key Skills:

You should have an excellent mix of technical skills which should include:

Essential Requirements Highly Desirable Skills:

*Troubleshooting / Administering
oWindows Server 2012 Active Directory
oHyper-V High Availability Failover Cluster
oExchange 2016 / Office 365 Hybrid
oCisco Switching
oCisco Telephony
*Support Technologies across MPLS Infrastructure
*Working in a customer-facing role
*Ability to work well as part of a team
*Good interpersonal and communication skills
*ITIL v3

Desirable skills:

*Disaster Recovery
*SharePoint Online

Basic Knowledge of:

*Microsoft SQL Server 2012

Advantageous Skills:

*Relevant Microsoft/Cisco certifications such as MCITP, MCSE, MCSA, CCNA
*Strong communication and interpersonal skills
*Strong written ability (to include technical writing)
*Able to conduct research into areas as required
*Excellent attention to detail ("right first time" mentality)
*Highly self-motivated
*Ability to prioritize and execute tasks in a high-pressure environment
*Able to logically understand, diagnose and resolve problems
*Ability to escalate issues appropriately, keeping manager informed throughout resolution process, especially in high profile cases.

3rd Line Support Engineer - Manchester - £33K

If you are interested in this position, please send your CV to or call 01625 874399 for more information.

3rd Line Support Engineer - Manchester - £33K

This job was originally posted as www.cwjobs.co.uk/job/77557871