IT Support Technician/ 1st Line Support/ Helpdesk - £22k DOE

ARC IT Recruitment Ltd
Up to £22k
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
IT Support Technician - Horsham, West Sussex - Up to £22k
Horsham, West Sussex
Up to £22k

IT Support Technician/ 1st Line Support/ Helpdesk Analyst/ Service Desk Analyst - Horsham, West Sussex - Up to £22k - An IT Support Technician is required by this large thriving organisation to join an energetic and fast paced IT Support team due to continued growth of the organisation. You will be based at the group head office in Horsham where you will be supporting staff from a multitude of sites around the UK. This is initial a 1st line support opportunity for someone who has previously worked in this capacity and has exceptional customer service skills. This is a role where you will be given the opportunity to continuously progress your skill set through a number of different mediums including mentoring, in house training, training courses and hands on experience.

Duties will include:
  • First line support to approximately 700 users
  • Logging and helping to deal with queries related to our in-house business system and general IT problems, providing quick and efficient solutions
  • Assisting with solving problems relating to computer hardware, servers and networks.
  • Assisting with building PCs and loading software.

We need you to:
  • Be passionate about IT generally
  • Have good knowledge of PC construction and maintenance.
  • Have a good basic knowledge of LAN and WAN networks.
  • Be knowledgeable about MS Office programmes
  • Have truly exceptional customer service with a fantastic telephone manner.

To apply for this role please send your CV to Luca Gane at ARC IT Recruitment or call 01273 781800 to hear more details.

IT Support Technician/ 1st line support/ Helpdesk Analyst/ Service Desk Analyst - Horsham, West Sussex - Up to £22k

(Windows, IT Support, Service Desk, Helpdesk, MS Office, LAN, WAN)
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