Support Analyst

£15.00 - £20.00 per hour
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
Support Analyst / 2nd Line Support - Plymouth - 12 Week Contract - £15 - £20 Per Hour

Your new company
My clients require an experienced Support Analyst to provide 2nd line support as part of their Windows 10 deployment project. You will be expected to have all the knowledge and skills to be able to resolve all common incidents and requests and support academics through the transition from Windows 7 to Windows 10 with new hardware.

Your new role
The role will involve a range of responsibilities and duties including assisting and advising customers, troubleshooting and resolving the majority of IT incidents and requests without escalation. Attention to detail is important in order to quickly, accurately record all details for each issue using our Service Desk software system, and where appropriate update / generate documentation and knowledge articles.

You may be expected to work at different locations in line with service needs but will be primarily based on site and provide telephone and remote support to staff.

What you'll need to succeed
You will be an effective team player who enjoys working in a busy and challenging environment where a calm manner and collaboration are essential. You should have the ability to self-prioritise and work independently to productively manage high volume workloads. You will have a proven track record in a customer IT support role in a demanding, busy and constantly changing environment. You should also be familiar managing incidents and requests to meet and exceed challenging SLAs. My clients require an excellent communicator who is flexible and adaptable, with genuine customer service skills and a high level attention to detail.

What you'll get in return
For this role I am able to offer a rate of £15-£20 Per Hour.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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