Support Analyst

Recruiter
Erin Associates
Location
Stoke-on-Trent
Salary
£18000 - £21000 per annum
Posted
09 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
Support Analyst - Stoke on Trent
1st Line, Software Support, Desktop, Active Directory,Network, Windows, SQL

My client are an established company based in Stoke on Trent, they have strengthened their business over the years and serve a variety of clients, including local and national retailers, local authorities and financial institution.

They are looking to add a 1st line support analyst where you can utilise existing skills, learn new skills and acquire specialist product knowledge. In return for your hard work this organisation offers a good platform for training and career development

The 1st line support analyst will be flexible and enthusiastic, with good general technical abilities and the ability to work on your own and be self-motivated.

The 1st Line Support Technician should be comfortable working in a fast paced environment and have the desire to learn new skills

IT Experience and Requirements

*Supporting Windows OS
*Windows Server 2003/08/12
*Application Support (bespoke software)
*SQL (highly advantageous)
*Hardware and software support
*MS Active Directory
*Providing assistance to other team members
*VoIP technology
*Call logging & SLA monitoring
*Maintaining accurate documentation records (User Guides, Asset Management, Daily Checks etc)
*Excellent communication skills and professional telephone manner
*UK Driving license
*Willing to participate in on-call rota

As a support analyst you will provide IT support internally to users and assist with support on their systems and handheld devices, as well as asset management, building and configuring of PC's and creation and updating of user guides.

This is an excellent opportunity for a support analyst who is looking for a new challenge and to develop core technical skills.

Click apply to send your cv today or contact Sian directly on 0161 438 1177
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1st Line, Software, Desktop, Active Directory, Windows, SQL
Stoke on Trent, Newcastle under lyme, Crewe, Hanley, Staffordshire

This job was originally posted as www.cwjobs.co.uk/job/77550526