Product Manager

£34000 per annum
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
Pertemps Technical is working in partnership with an innovative and customer focused global manufacturing company, specialising in gas abatement solutions for the semiconductor industry.

We are currently seeing a Product Manager - Installed Abatement Service, to support existing installed base abatement equipment

- £34,000 per annum
- Monday - Friday, 37.5 hours per week
- 25 days holiday per year, plus bank holidays
- Performance related bonus scheme
- Ample parking and subsidised canteen on site

The right candidate

- Educated to degree level in a Science or Engineering discipline OR equivalent relevant experience (e.g. apprenticeship + product/service experience).
- Competent in MS Office suite and able to use digital communication aids
- Fluent in English (written and spoken)
- A proven track record of combining, prioritising and analysing technical information from a variety of sources.
- Experience of clearly communicating key technical information to people with a different technical background/non-technical background.

--- please be aware that the role will involve 25-50% travel, both international and domestic---

About the job:

- Manage face-to-face relationships plus distant working relationships using email, conference calls and other digital communications.
- Modify your communication style and technique for non-native English speakers.
- Work to a plan whilst being flexible, self-prioritizing deliverables for both large, long term projects with time-critical stage gates and large, company-wide teams and short term, customer specific projects with small working groups.
- Be part of the regional and divisional product managers peer group. Work closely with product management to ensure availability and readiness of materials such as generic presentation materials, market share, installation database, product capability, product limitation, product variants, performance specifications, applications suitability, CoO spreadsheet, instruction manual, maintenance requirements, PM intervals, consumables requirements, information on other beta-site or L&E trials.
- Determine the total cost of ownership over 5 years based on system type, OEM tool process and fab utilization level. Identify the usage of consumable parts, replacement parts, system upgrades and service activities on current install base. This data will enable the case to be made for a support level that will maximize revenue and margin.
- Work with the Service and equipment BLMs to build relationships with the Customer Centers field service and technical support teams to ensure that the TCOO model reflects reality in the different regions and that proposed support level commitments target the customers key performance indicators.
- Work with Product Company customer support and engineering teams to understand the cost of providing ongoing support for products and so define a level at which it is sustainable, justifying increasing the resource as the revenue delivered allows it.
- Work with divisional field operations team to support the development of service level commitments targeted to customer key performance indicators to add value to service, while increasing revenue and margin.

To find out more, please apply online with an up to date CV or give us a call on [Phone number removed] and ask for Bethan or Janine

Due to the high number of applications that we receive, we may be unable to respond to everyone. If you have not heard from us within 21 days, please assume that your application has been unsuccessful on this occasion.
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