Service Delivery Manager

£30k - 37.5k per year
02 Nov 2017
16 Nov 2017
Contract Type
Full Time

Service Delivery Manager

£30,000 - £37,500 per annum depending on experience

Full time

Opportunity based in Swanley, Kent

A unique opportunity has arisen for an experienced Service Delivery Manager within a growing, fast-paced, technologically led company based in Swanley, Kent.

The main purpose of this position is to manage resources to meet and exceed customer requirements whilst maintaining profitability for the Company and best value solutions for their clients.

Main duties include:

  • Implement and maintain SLA's and OLA's in accordance with ITIL good practice guidelines.

  • Manage, motivate and develop the IT Support Team across both Company sites.

  • Identify and pursue new business opportunities whilst maintaining good client relationships.

  • Review IT operations on an ongoing basis to ensure best practice and service to both internal and external customers.

  • Offer advice on client projects and BAU operations in relation to ITIL standards.

  • Operational reporting on service delivery, performance and availability.

  • Manage software releases and ensure appropriate documentation and training is provided.

You will also be given the opportunity to learn about the Company and assist in achieving their strategic goals.

Technical skills and experience required:

  • ITIL V3 qualified, ideally to a Practitioner level.

  • Previous experience of operational report writing and analysis.

  • Ability to manage, motivate and develop a team.

  • Proven knowledge of implementing SLA, OLA and performance monitoring.

  • Practical experience of service delivery in line with contractual requirements.

  • Experience of Agile Scrum or Prince2 is desirable but not essential.

Alongside these technical based requirements, the ideal candidate will have:

  • First rate customer service skills.

  • Excellent written and verbal communication abilities.

  • Highly organised with the ability to multi task.

The office hours are 9:00am - 5:30pm Monday to Friday and benefits include 22 days' holiday increasing with service, company pension scheme and regular company events.

If this sounds like the ideal role for you, please get in touch.

NB. Due to large volumes of applications, we cannot always contact all applicants. If you do not hear from us within 10 days of your application, please assume that you have been unsuccessful on this occasion.

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