Service Delivery Manager - Digital Implementation Project

Recruiter
Blue Personnel Limited
Location
London (Greater)
Posted
09 Nov 2017
Closes
16 Nov 2017
Contract Type
Contract
Hours
Full Time

Service Delivery Manager - Digital Implementation Project

Digital Service Delivery Implementation Programme

Opportunity available, on a contract basis, for a Service Delivery/Digital Implementation Manager to work on a high profile and lengthy project within Central Government. We require a Digital specialist with experience in setting up and implementing service delivery operating models, online support systems and teams for the newly created central operations team, aligned to Government Digital Services (GDS) Service Standards.

Skills and experience

To succeed in this role, you will possess the following attributes:

  • Experience of design of online digital service delivery operating models, most particularly in Financial Institutions or Government
  • Experience of implementation of online digital service delivery operating models, most particularly in Financial Institutions or Government
  • Experience of building services aligned to GDS Service Standards
  • Experience of managing digital services aligned to GDS Service Standards
  • Designing and implementing a customer support system
  • Experience of working on large/complex projects and programmes
  • Experience in using agile methodology
  • Strong understanding of the importance of user needs
  • Experience of interacting with stakeholders at different levels, including delivering written communications on detailed and complex subject matter
  • Strong interpersonal skills, with the ability to express issues clearly and succinctly in both oral and written communication, to confidently engage with stakeholders and colleagues
  • Strong organisational, planning and prioritisation skills, with ability to think strategically
  • Being commercially and politically aware to consider and understand the wider impacts of all decisions and advice
  • Have an understanding of assisted digital and accessibility within service management

Nice-to-have skills and experience

  • Knowledge and experience of K2 workflow
  • Knowledge of Fidelity ACBS
  • Knowledge and experience of Salesforce
  • Experience of taking services through Service Assessments

This job was originally posted as www.jobsite.co.uk/job/959497686