Senior Support Engineer

Rise Technical Recruitment Limited
£35k - £55k pa + Bonus, Overtime, Pension
09 Nov 2017
16 Nov 2017
Contract Type
Full Time
Senior Support Engineer (Electronics, Acoustics or Wireless Technology)
£35,000 to £55,000 + 10% Bonus + Holiday + Training + Pension + Flexible Benefits

Excellent opportunity for a skilled engineer with a background in electronics, acoustics or wireless technology to join an industry leading company offering the opportunity to work in a varied and challenging environment while being rewarded with a great benefits package.

This company are global leaders in wireless and wired communications and technology. They are at the forefront of audio technology and their products are used from firemen to fortune 100 companies. Due to continued stable growth they are looking for a Senior Support Engineer to join their team.

In this role you will manage queries from the technical centre, dealing with the 1% of issues globally that the 1st and 2nd line support engineers cannot fix. This role will involve hands on engineering, diagnostics, and dealing with customers, handling objective data and working with the design team.

The ideal candidate will be a degree qualified engineer with a skill set in electronics, acoustics or wireless technology. Industry experience related to telecommunications or audio products would be beneficial.

This is a fantastic opportunity to join an industry leading company in a varied and challenging role while working for a company that holds its employees in extremely high regard and rewards them well for their service.

The Role
*Triaging and identifying root cause of technical product issues
*Based in Swindon with some international travel
*Working on escalated technical field issues
*Use of analysers, electrical and acoustic test equipment to aid in the capture and resolution of issues

The Person
*Degree qualified
*Experience in an in depth technical engineering support role or direct design experience of telecom products
*Experience of using engineering test tools or protocol analysers
*Experience of electronics to a system design level
*Excellent analytical and problem-solving skills especially with complex HW/SW interaction problems
*A skill set in electronics, acoustics or wireless technology

Reference Number: RTR61903

Senior Sustaining Support Engineer, Technical, Electrical, Diagnostics, Engineering, Customer, Data, Objective, Design, Engineer, Acoustic, Wireless, Electronic, USB, Audio, Cameras, Hardware, Degree, Support Engineer, 3rd Line Support, 4th Line, Support, Bluetooth, Telecommunications, UC, Unified Communications, Technology, Product, Issues, Support, Development, Quality, Product Management, Test, Solutions, Telecom, System, Computer,

This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.

Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom.

Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
This job was originally posted as