Support Analyst (Desktop / Infrastructure / Networks)

KTM Recruitment Solutions
£25,000 - £27,000
09 Nov 2017
16 Nov 2017
Contract Type
Full Time

Support Analyst (Desktop / Infrastructure / Networks)

A Support Analyst (Desktop / Infrastructure / Networks) opportunity has opened within the UK headquarters of a global analytics consultancy. From their impressive office, a short walk from Reading train station the Support Analyst (Desktop / Infrastructure / Networks) will be working as part of a small team in an extremely varied and challenging role.

This role is more than desktop support, you?ll responsibilities will include:

  • Setting up, configuring, maintaining and supporting the LAN for the required offices (Reading and potentially another European Office)
  • Providing support to the users within the head office ? building equipment, troubleshooting hardware / software issues, checking server issues
  • Troubleshoot and resolve any network security issues within the head office
  • Advise, order and install new IT equipment
  • Proactively support users with IT training as and when needed.

This role would ideally be suited to a Support Analyst who has excellent communication skills coupled with an inquisitive mind and strong technical troubleshooting ability. You?ll have the opportunity to progress your career further within Networking and Infrastructure as your knowledge progresses, but you need to demonstrate;

  • Commercial experience within an IT Support role with some exposure to LAN / WAN / Infrastructure
  • Competency with Active Directory and Windows Server
  • Understanding of virtualisation
  • Interest in pursuing industry certifications (ITIL, MCP)
  • A Computer Science / Information Technology / Computer Engineering educational certification ? degree preferred.

As a company they nurture talent and regularly provide access to internal and external training courses. You will be enrolled on your ITIL certification within your first few months of joining, unless you already have the certification.

Apply now to be considered.

Support Analyst (Desktop / Infrastructure / Networks)

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