Windows / 3rd Line Support Engineer - £45k

Recruiter
Marks Sattin
Location
Luton
Salary
£45k pa
Posted
09 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

Windows / 3rd Line Support Engineer - £45k

Pan-UK organisation is currently seeking an experienced 3rd Line Support Specialist with a proven track record within the Windows stack - in particular Office 365 - as well as excellent Citrix experience to join its growing IT function based at its prestigious offices in Luton.

Responsibilities

  • Providing 3rd Line Support to all internal staff across all infrastructure services
  • Ensure that infrastructure and core services are available during agreed operating hours
  • Ensure that data and systems are backed up and can be recovered
  • Ensuring that all IT infrastructure assets are managed
  • Proactive monitoring of infrastructure and core services
  • Resolving incidents, and completing job related activity as necessary
  • Producing performance, availability and capacity reports for IT infrastructure and core services
  • Continuous service improvement
  • Input into the design and development of IT infrastructure platforms that fulfil the needs of the business
  • Provide technical delivery resources to projects
  • Maintaining the security, capacity and availability of all data centre and corporate IT infrastructure services
  • Creation and maintenance of IT infrastructure processes, and documentation

Skills Required

  • Proven and demonstrable track record in a 3rd Line Support role is a pre-requisite
  • Excellent track record within Citrix
  • Proven Active Directory skills
  • Windows Server 2008 and 2012 skills
  • Excellent experience of Office 365 and Azure
  • Technical grounding in all aspects of infrastructure
  • Good understanding of IT service management processes
  • ITIL foundation certification or above is highly desirable
  • Demonstrable understanding of the ITIL Incident, Problem, and Change processes
  • CCNA/CCNP, MCSE/MCP or VMWare certification would be desirable but not essential.

This is an urgent role so please send your CV to Michael Moretti for immediate consideration.


This job was originally posted as www.jobsite.co.uk/job/959498121