Application Support Analyst

Recruiter
Yolk Recruitment Ltd
Location
Bristol (City Centre)
Posted
09 Nov 2017
Closes
16 Nov 2017
Contract Type
Contract
Hours
Full Time

The Opportunity

This well know, prestigious global organisation currently require an Application Support Analyst to assist with the support of leading, fully-integrated property, asset and facilities management systems.

Experience / Responsibilities

  • Develop a deep understanding of both the functional and technical aspects of the companies product suite
  • Thoroughly test client issues to recreate and assist in determining root cause
  • Communicate in a precise & logical manner with our customers - be an 'ambassador' for the business
  • Engage with the technical team to assist with escalation and resolution
  • Liaise with the stakeholders across our business and the clients, with a view to meet our SLAs

Requirements

  • Develop a deep understanding of both the functional and technical aspects of the companies product suite
  • Provide L1 technical support for our customers, by handling inbound calls from our customers who require technical assistance with their existing set-up
  • Logging client's case details in the CRM with a defined follow up period (meeting SLAs)
  • Liaise with more experienced staff to resolve problems when required
  • Generate status report for management visibility

The ideal candidate will have good organisational and interpersonal skills, with a genuine passion for technology and a desire to further develop their skillset.

How to Apply

If you believe that you have the skills and experience for the role ? then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Steve Shuttlewood at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying ? then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.*


This job was originally posted as www.jobsite.co.uk/job/959493626