Service Management Tech Specialist

Recruiter
Harvey Nash
Location
Glasgow
Salary
£38000 - £48000 per annum + Excellent package
Posted
09 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time
The role will be based within the System Management Team which is part of Service Design & Change of our banking client. The team support infrastructure event monitoring & alerting, application performance management services and the IT Service Management application. The core aspect of your role is: * Daily administration and technical support of the IT Service Management Application * Analyse system, business and data processing issues as required to recommend improvements & design solutions * Build & maintain forms, customisation, workflow and integration capabilities * Collaborate with internal stakeholders and external parties in order to provide excellent customer service We need you to have… * Thorough understanding of ITIL/ITSM processes * Practical hands-on experience of supporting & maintaining an ITSM application, e.g. Remedy, ServiceNow, Peregrine etc. * Proven IT Service Management experience in requirements capture, design and configuration across all ITSM processes , including: Incident Management; Problem Management; Change Management; Service Request Management & Configuration Management * Positive attitude and excellent interpersonal skills to influence and drive change * Exceptional communication skills * Exposure to risk and control concepts In return you will recieve: * A competitive salary * 25 days holiday PLUS public holidays, and if that's not enough, you have the option to buy even more! * An excellent pension scheme/flexible benefits Please send your updated CV on the first instance