Process Improvement/Implementation Manager

The HR Booth
09 Nov 2017
15 Nov 2017
Contract Type
Full Time
Do you want to work with some of the best Networking professionals in the business and have the chance to work with growing and exciting business? If so, then we may just have the role for you. Hutchinson Networks is one of the fastest growing technology companies in the UK (TechTrack 100), with several unique data centre and cloud services certifications. We specialise in provisioning of IT infrastructure and networking services worldwide. We simplify complex, international IT projects and thrive in multi-vendor, multi-technology environments. Our solutions power some of the largest multi-national companies, critical public sector infrastructure, dynamic start-ups and pure-play technology firms. Our newest platform, Fabrix, is a Cisco case study in software defined networking, providing a growing list of cutting-edge cloud services to our clients including IaaS, backup, disaster recovery, and hosted voice. Headquartered in Edinburgh with an office in New York, our fast-growing team is quickly becoming recognised as a leader in bringing forward-thinking IT solutions to market. The Role Responsible for managing direct implementation project for the web-based, online application of AutoTask, and Core ITIL disciplines of Incident, Problem & Change Management. Complete the roll-out and configuration of AutoTask, to ensure that teams are aligned to the defined processes, most of which are already defined, but will be expected to be refined and roll-out, as part of this role. Consistently delivering exceptional levels of work quality, whilst working with peers & senior management to ensure that processes are fit for purpose and aligned to meeting internal and external needs. 6 month Contract or FTC, may lead to permanent role Essential Duties / Responsibilities: Work with internal teams and senior management to identify key business requirements and configure the AutoTask application to meet those business & team requirements Configure & refine core ITIL aligned processes, and perform knowledge transfer to the internal teams, and where required, clients, for effective use of AutoTask and all associated processes Refine the internal Change Management processes, establishing a formal CAB and mentoring all teams to Change Management process, through formal documentation and via internal workshops set-up to impart knowledge of processes. Pro-actively coordinate and manage tasks and milestones to achieve implementation targeted time frames and ensure departments achieve Go-Live dates. Ensure completion of deliverables, managing schedules and meeting milestones Gather information from internal customers, evaluate their needs and create implementation solutions Manage project status meetings and communicate project status Provide single conduit for all AutoTask & ITIL aligned Core Service Management processes Contribute to the development of templates and standard deployment documentation Essential Education / Experience: Successful experience working directly with internal teams & customers to resolve implementation issues. Demonstrated knowledge of project management tasks in application implementation environment. Effective communication skills. Demonstrated ability to prioritise and manage workflow to meet deadlines. Demonstrated ability to establish and maintain an effective follow up system to ensure timely and accurate handling project implementation. Excellent organisational and planning skills. Skills & Competencies: Manadatory Prince2 Foundation Experience of rolling out either ERP/CRM or Service Desk Management Toolsets ITIL awareness (ideally ITIL Foundation qualified) Experience of Defining or Refining Core ITIL disciplines for Incident, Problem, Request & Change Management Good to Have AutoTask knowledge and experience, or experience in deploying a similar Service Desk Toolset Prince2/Agile Practitioner ITIL Foundation qualified Value Competencies Displays passion for & responsibility to, the customer Pro-activeness MUST be 2nd nature, doesn’t wait to be asked to complete an obvious task Displays leadership through innovation in everything you do Displays a passion for what you do and a drive to improve Displays a relentless commitment to win Displays personal & corporate integrity