IT Network Engineer

Square One Resources Limited
Bury St Edmunds
09 Nov 2017
16 Nov 2017
Contract Type
Full Time

The Company

As the country's leading pub retailer and brewer, they welcome their customers into their 3,000 pubs, restaurants and hotels across the UK.

Overview of role:

The ideal candidate will be strong 3rd line Network Engineer, familiar with Cisco environments.

  • This role is an integral part of the IT Infrastructure team, working with other technical colleagues to provide support as well as specialist technical input into projects.
  • The network engineer will provide second / third line support, installation, configuration and design services, and will work to improve the availability and quality of network services across the clients business.
  • This role is based in Bury St Edmunds, and reports to the Infrastructure Manager in Burton.
  • The technical environment is predominantly based on Cisco equipment.


  • The support, operation and control of all equipment within the IT network infrastructure.
  • Monitoring and troubleshooting LAN, WAN, Wireless and VoIP systems.
  • Carrying out agreed network configuration, installation and maintenance
  • Using network management tools to collect and report on network load and performance.
  • Network problem resolution either directly or via management of a 3rd party specialist
  • Creating reports and proposals for continuous improvement and major incidents
  • Investigation and diagnosis of complex, cross team IT problems, working with users, other staff and suppliers as appropriate
  • Implementing agreed network changes and maintenance routines.
  • Managing the network to provide agreed levels of service and data integrity
  • Ensuring that network performance and traffic is monitored and reviewed
  • Creating and maintaining network plans.
  • Producing network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access.
  • Creating and maintaining documentation relating to internal processes, network configuration and 3rd party suppliers.
  • Working to track and reduce budget.
  • Continuing to improve knowledge through training, attending industry events and pursuing professional qualifications.
  • Document and share knowledge with team members and 1st line support to help increase first time fix.

Skills: Knowledge

  • In-depth knowledge of Cisco ASA, Wireless LAN Controllers, ADSL routers, etc.
  • Proven experience and success in supporting LAN, WAN, WLAN, and VoIP, predominantly in a Cisco enterprise environment.
  • Proven experience of managing third party telephony providers
  • Proven experience with network capacity planning, network security principles, and general network management best practices.
  • Strong, hands-on technical knowledge of network and PC operating systems
  • Working technical knowledge of network hardware, protocols, and Internet standards.
  • Excellent hardware troubleshooting experience.
  • Competence with testing tools and procedures for voice and data circuits.

Nice to have

  • Knowledge of Cisco Nexus
  • Knowledge of Cisco Call Manager 11.5
  • Knowledge of Voice circuits and legacy phone systems desirable
  • Up to date CCNA/CCNP qualified
  • Knowledge of applicable data privacy practices and laws


  • Strong interpersonal, written, and oral communication skills.
  • Focused on providing exceptional customer service.
  • Able to participate effectively in a diverse, multi-site technical team
  • Highly self motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritize tasks in a high-pressure environment.
  • Able to conduct research into issues and products as required.

If your a strong Network Engineer used to working in a Cisco environment and like the odd drink here and there, this is the role for you! Please apply now.

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