Service Desk Analyst
My client, a leading international professional services company are looking for experienced Service Desk Analysts to be based at their prestigious offices in Glasgow. You will be providing professional IT support company wide and may have occasional travel to the London office. There are two shift patterns available, night shift and long weekend. Key responsibilities include: Provide 1st and 2nd level support of all incidents and service requests for software and hardware Provide IT support via remote control, telephone & desk-side Carry out floor walking support to the Glasgow office Accurate ticket logging of all IT incident End to end ownership of all support tickets Manage / support of remote working Required skills include: Excellent customer service skills Highly motivated, willing to continually update your knowledge Microsoft Office support through to 2010 Active Directory administration Installation / moves of hardware such as desktops & printers Knowledge of remote working, ADSL, 3G & VPN's Able to build PC's and troubleshoot Desirable skills include: Advanced Microsoft Office skills including Access Knowledge of Intranet / Extranets Knowledge of audio visual equipment Bilingual in any of the following Italian, French, German, Spanish or Mandarin This is an exciting opportunity to develop and build a career in a leading global company. Search Consultancy is acting as an employment agency for this role. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.