Support Analyst

Quant Capital
Kingston Upon Thames
Up to £30,000 per annum + benefits
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
Support Analyst

Tech: 1st Line Support, SQL, Excel

Challenge: Working within the Support Team providing software support and basic training to users of Intelligent Office

Firm: Financial Software Business

Pay: £30k+ Bonus

Quant Capital is urgently looking for a Support Analyst to join our high profile client.

Our client is a well-known global financial software business providing risk management to financial services firms. No experience of finance is needed but much can be gained.

This is an environment of science and intellectuals. The firm is known globally for its attitudes and rigour more importantly, you will be surrounded by smart people deeply interested in teaching what they know, and in learning from you.

The successful Support Analyst will have demonstrated technical achievement working with SQL and Excel, knowledge of Intelligent Office functionality and customer service. The role involves Help Desk support- to process support emails and help clients and logging calls on internal system.

This position requires close collaboration with the Support Team providing software support and basic training to users of Intelligent Office.

The Support Analyst will be responsible for:

  • Investigating and resolving queries and making sure of its completion
  • Helpdesk support- answering support calls from clients
  • Logging calls on internal system,
  • Working with relevant teams on the solution queries
  • Testing new software functionality
  • Working with Account Management team to improve business process and client liaison
  • Assisting with remote telephone training for new users, when applicable.
  • General administrative duties
Support Analyst MUST have:

    SQLExcelKnowledge of ‘Splunk’Helpdesk support experience- although candidates with strong experience in other support areas will be considered.Previous finance experience is an advantageExcellent Customer serviceAttention to detailExcellent telephone mannerCommunication skills- oral and written
This role suits a candidate in the not in the banking sector looking for a move. You must be hands on and have excellent experience of networking in a demanding environment. You will also be a techie motivated by technology. In return you will be rewarded seriously financially.

The environment is that of Facebook or Google, relaxed open with time to think and make the right decisions. The atmosphere is calm and relaxed with an open dress code. This is a role for techies, those who are motivated by the sharp end of technology and the possibility of making serious money doing something you are passionate about.

My client is based in Kingston

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