IT Application Support Analyst - Crest Implementation

DBFS Limited
London (Greater)
£400 - £425 p/day
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
Responsibilities: - Participate in providing 24*7 support of Production Distributed Systems within agreed SLAs - Including Core Hours, On Call and Planned Weekend Interventions. - Provide Core Hours support of Pre-Production, On Demand and Testing Distributed Systems within agreed SLAs - Including Planned Weekend Interventions and External Testing Periods. - Complete User Requests, both Internal and External, in a timely manner within agreed SLAs. - Provide effective Problem Management, tracking root causes to completion. - Produce reference documentation to assist in the ongoing support of developed functionality. - Participate in reviews to ensure the suitability, completeness and accuracy of Design Documents, the code and the test documentation. - Project manage small application enhancements and maintenance releases - Either scheduled or as an emergency fix. - Facilitate change to the application design and architecture through suggested improvements and effective review. - Provide effective Risk Assessment and Mitigation through the review process. - Complete assigned Continuous Improvement tasks within agreed timescales. - Actively participate and contribute to projects, providing input and direction from a support viewpoint and completing any project related tasks within agreed timescales. - Manage and perform any team knowledge transfer required. - Work closely with other teams to ensure Production stability, environment availability and Incident Rerquirements: Technical - Must understand the software development lifecycle. - Must have experience in an Application Support environment. - Must have experience in at least 3 major projects using the skills specified below: Platform: UNIX (Linux), Windows (Microsoft Office) Software and technologies: Shell scripting, Oracle SQL and PL/SQL, Oracle Wallet, SWIFT Messaging, SWIFT Alliance, WebSphere MQ, cross platform schedulers, RGManager, IBM Integration Bus, Perl, JAVA.
This job was originally posted as