Application Support Manager

Recruiter
Maurice Nash
Location
Birmingham
Salary
Up to £50,000 per annum plus benefits package
Posted
08 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time
Application Support Manager. £50k + Bonus (Profit Related) + Benefits Package. South Birmingham. T6/MN/17041.

The role will be based in South Birmingham, with travel to Uxbridge 2 days of the week - there is flexibility with regards to how you structure the travel / working week to accommodate the required travel – so you can start early, finish early etc.

Our client has seen a rapid period of growth over the last 18 months, with their share price doubling in the last 18 months.


Role:

·Application Support Manager with excellent leadership skills, combined with drive and the passion to learn new technologies.

·The Application Support Manager will be focused on leading an Application Support team that provide support across - Business Intelligence (SSRS) / CRM / Tracking & Fleet Management software / Bespoke Applications, and Cloud based technologies.

·The role would suit someone that is inquisitive in nature, combined with the ability to rise to the challenge of learning new technologies.

·Able to lead from the front with enthusiasm and focus – demonstrating the right behaviors.

·Excellent customer service experience – key focus on providing a best of breed support service.


Skills and Experience Required:

·Application Support - team leading experience

·Providing ‘hands on’ support – still enjoys being ‘hands on’ when required and solving problems

·Excellent customer facing support experience

·Excellent stakeholder management experience

·Lead the team to support CRM & Fleet Management Software – happy to learn these systems

·Broad range of technical skills and experience - ideally provide support across bespoke Applications, data focused software such as - SQL (SSRS) – would be ideal if you have any SQL knowledge

·Lead the team to create reports in SQL Server Reporting Services (SSRS)

·Contribute to the on-going development of system automation - helping to remove the responsibility from users and reporting systems to improve the efficiency and accuracy of data

·Lead data migration work between systems, when required

·Liaise with operations and internal and external clients to support and develop robust and effective business processes whilst identifying opportunities to improve these processes

·Undertake and lead data cleansing work as required by internal and external clients

·Provide assistance to ensure strong leadership across the application support helpdesk and the project portfolio


Desirable Skills

·SSRS / SSIS / SQL

·CRM - Leasepath

·Fleet Management Software – Iceman

·Citrix

Keywords: Application Support Manager, Application Support, CRM, Fleet Management, SQL, SSRS, IT Support, Application Support. Birmingham, Warwickshire, Uxbridge,


This job was originally posted as www.cwjobs.co.uk/job/77539565