IT Support Analyst
IT Support Analyst required for my East Midlands based client, a specialist professional Services software development and implementation business. Providing Desktop, Network and Server support to over 1000 users.
Reporting to the IT Team Leader and based at the office in Loughborough (Leicestershire) you will work as part of a dedicated team of IT professionals that offer the very highest level of technical support and customer service to a range of internal staff from field based consultants to office-based staff in 14 different locations across the UK, & USA.
The company offers a range of competitive benefits including free parking, bonus plans, healthcare and a number of incentive schemes
Key aspects of the role will include, but are not limited to:
Providing technical support for a wide range of external and internal applications, Operating systems and hardware and achieve team SLA's. Co-ordination and allocation of upgrade equipment to office and field based staff. Provide maintenance and break-fix solutions of internal systems within SLA's. Communication with all areas of the business including Service notifications and service failure updates User training and 'how to' information and guidance
- Supporting/maintenance, installation and upgrades of:
- multiple Servers platforms
- Desktop software applications
- Internet connections
- Network cabling
- Phone cabling
- MS Software solutions
- Communication systems
- Integration systems
- Phone system (basic level)
- SharePoint Administration
- Preventative maintenance
- Management of training equipment
- Software licence control
- Assistance with sourcing and deploying new equipment
- Accurate asset Management
- Knowledgebase article creation
Additional Working experience or qualification in at least 3 of the following areas:
- Wide area networks
- Microsoft SQL Server 2008/2012/2014/ 2016
- Microsoft Active Directory
- Microsoft windows 7/8/10 or server 2008 r2 / 2012 / 2016
- Windows 7, Windows 8, Windows 10, Server 2008r2, Server 2012, Server 2016 Virtualisation ideally in a Hyper-V environment
- Microsoft SCM 2012, including DPM, SCCM, SCOM & Endpoint Protection
- VMware vSphere 5, vCenter Server 5 & vCenter Site Recovery Manager
- Apple Mac 10.8 - 10.13
- Avaya Phone System Administration
You must be the type of person who is happy to help customers in such a way as to build their skills, increase their efficiency and enhance their enjoyment of using the systems you support. You must be a highly organised and disciplined person with a passion for Information Technology.
Due to the nature of the work involved a high level of flexibility is required with some out of hours work and weekend working required. Providing out of hours remote support and flexible start times are also an essential key to the success of the business.
This is a highly technical role and involves close working with staff, management and IT technicians alike in a positive and co-operative way to bring about a collective service delivery. Consequently the need to work on your own initiative is also an important requirement.
Please note, if your application is suitable, one of our consultants will call you within 5 working days. If you have not heard from us within this time, your application has unfortunately been unsuccessful, however we will keep your CV on file to consider you for future opportunities.
ASC Connections is a leading recruitment business specialising within areas of Technical, Business and IT services. We operate as an Employment Business or an Employment Agency for all temporary and permanent roles respectively.
This job was originally posted as www.jobsite.co.uk/job/959478635