Senior Helpdesk Analyst

RH Technology
London (Greater)
£200 p day
08 Nov 2017
16 Nov 2017
Contract Type
Full Time

My client is looking for a Senior Helpdesk Analyst II. This person must have experience with both remote and on site desktop support. They are looking for someone with experience with Remedy Pac 2000. This person must have good communication will be working with executives. This person must have experience with White Glove. Background in Real Estate/Banking. Experience with supporting Dell, HP, Lenovo PC/Laptops; supporting Microsoft Office Suite 2010-2016 and Microsoft Office for Mac; supporting Konica-Minolta, Ricoh and Xerox printers; Experience with installing and configuring Audio Visual equipment.

Must Haves:

  • PC (70%)/MAC (30%)
  • White Glove
  • Remote and Onsite Deskside experience (100+ end user support)
  • Ticketing System in house and Remedy Pac 2000
  • Office 360
  • Good communication, will be working with executives
  • 3+ years of PC/LAN analysis experience
  • 3+ years of client support experience
  • 3+ years of desktop platform experience
  • 3+ years of LAN (Local Area Network) experience
  • 3+ years of information technology experience
  • Ability to travel to remote offices if required
  • Ability to lift and move 50 pounds
  • CompTIA A+ required


  • Argus
  • Intermediate troubleshooting and problem solving skills with Windows, OS X and iOS
  • Strong analytical skills with high attention to detail and accuracy
  • Excellent verbal, written, and interpersonal communication skills
  • Demonstrated leadership and work well in a team environment
  • Strong time management and organizational skills
  • Network+ and Security+ preferred, not required

Education: Bachelors in CS

Process: Phone Interview

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. By applying to this position, you acknowledge that you have read and accept the following terms: ************************************-statement

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