Helpdesk Co-ordinator

£17 - £19 per annum
08 Nov 2017
16 Nov 2017
Contract Type
Full Time
Helpdesk Administrator
£17,000 - £19,000
I`m currently recruiting for a Helpdesk co-ordinator to join a thriving business in the Liverpool area. This is a great opportunity to join a business that has experienced tremendous growth over the past 12 months, resulting in a newly appointed role
You will be responsible for liaising with all departments and have an excellent telephone manner as you will be dealing with inquiries daily. You need to be able to understand what the issue is and find a quick solution. You need to communicate effectively with your team members and with the rest of our department in order to progress clients works to a resolution.
Successful applicants will have a high level of experience in dealing with client SLA`s with strong customer service. You will have experience in prioritising workloads and meeting strict deadlines.
Receiving incoming reactive calls from customers and dealing with them appropriately (IE Inputting & Prioritising)
Dealing with engineers daily, scheduling their work and progressing any queries
Providing clients with job updates
Generating materials orders for engineers, including authorisation of supplier / contractor invoices
Chase job updates and reports from engineers and subcontractors
Monitoring ongoing reactive / maintenance and completed jobs and progressing through to completion.
Highlighting and escalating problems & delays to line manager
Booking Accommodation / Train Fares for engineers / managers
Processing URN Applications with relevant police forces for new / existing customers
Issue NSI certificates and updating customer specifications when required
Collation of documentation for Operating & Maintenance Manuals
False Alarm Monitoring - liaising with the central monitoring station / police forces / monitoring police level response
Ensuring Insurance details from sub-contractors are all update
Ad-hoc administration tasks as required, to include monitoring of all Quality Management System Registers

- Excellent telephone manner.
- Time management skills.
- Excellent customer service skills.
- Work well under pressure.
- Organisation Skills.
- Resource Scheduling.
- Take ownership of duties.
- Be conscious of all outstanding tasks and prioritize as necessary ensuring all goals are achieved.
- Be able to accurately communicate via telephone and email to ensure the correct information is processed and dealt with correctly.
- Self-motivated.

Please apply via the link if you are interested in the role.
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