Case Handler - VWG

Capita Customer Management
£16690 pa
08 Nov 2017
16 Nov 2017
Contract Type
Full Time

Job title: Volkswagen Customer Relations Adviser

Location: Boreal House, Leeds Valley Park

Salary: £16,690 per annum - 37.5hours

Shift Type: Candidates will be required to work on a shift basis between 9am and 8pm Monday to Saturday.

Start date: 20th November 2017

We are looking for confident and dynamic individuals to join our already experienced and committed Volkswagen Group teams. The Customer Relationship Managers (case handlers) are responsible for all aspects of the customer issues and will act as a role model for others. You will be responsible for delivering exceptional customer service through ownership and resolution of cases and have the ability to think differently and at times outside of 'tried and tested' solutions. This role is a fantastic opportunity for someone who is looking for the next step in their customer service career. There are lots of development opportunities within our organisation that can help you 'take the next step' to where you want to be. You will need to delivery an outstanding customer experience, every time. We are incredibly customer focused and want you to be too. You will also need to assume ownership and ensure all inbound and outbound contacts are handled promptly, efficiently and with a high level of professionalism. Ensuring that the customer is kept up to date throughout the life of the case and facilitating a speedy resolution. The role will involve making commercial decisions regarding goodwill gestures to our customers or to what extent we should contribute toward costs of repairs.

Although full training is provided you will need experience of inbound customer management in a customer service environment, utilising conflict management and assertive questioning skills ensuring clarity of the customer's initial requirements. You will also need to be qualified to GCSE pass standard in English Language or equivalent as well as working knowledge of personal computer applications

Great benefits and location

In this role you can expect fantastic incentives and bonus's, including monthly awards and recognition. Colleagues also have access to an on-site cafe serving hot and cold food. Including free tea and coffee all day. You can have personal parcels delivered to work. In addition we have services visit, such as car valeting, beauty treatments, and other vendors. Further benefits include our Loan Car Scheme. This is the opportunity to lease a new Volkswagen/Audi/Skoda/Seat vehicle every six months at a reduced rate

Our jobs in Leeds Valley Park are a 10 minute drive south of Leeds City Centre, home to the Volkswagen Group. Our newest contact centre is situated close to the M1/M621. We run a free shuttle bus from Leeds City Centre and there are excellent public transport links from across Yorkshire.

If you want to join a business with a bright future, click to apply and leave us your details. We'll let you know as soon as we receive your application, and we'll be back in touch soon after that to arrange an interview.

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