Service Desk Analyst - Havant - 6 months

Sopra Steria Recruitment Limited
08 Nov 2017
16 Nov 2017
Contract Type
Full Time

Service Desk Analyst ? Havant ? 6 months

My Havant based client are currently looking to recruit several 1st line Service Desk Analysts for an initial 6 month contract.

Working as part of a close and cooperative team, this role involves providing IT support to our internal customers, who use a wide variety of applications on a number of different platforms across the internal group. The role involves answering incoming calls, or processing incidents raised by self-service, and using the information provided by the user to restore service as efficiently as possible.

As a Service Desk Analyst you will act as initial Incident Manager and will assess, escalate and co-ordinate each contact as needed. Based on the information received from the caller, you will provide full and accurate advice to their customers in a professional and courteous manner.

As well as enjoying working under pressure and as part of a team, you will have excellent Customer Service and Interpersonal skills. You will have strong analytical abilities and be able to problem solve, manage your own time well and meet work-based targets. You will have previous IT experience and an understanding of the Service Desk function and its role within IT.

Skills & Qualifications Required for Job:

  • Excellent customer service skills
  • Exceptional interpersonal skills
  • A good understanding of, and passion for, IT
  • Excellent communication skills
  • Strong analytical skills
  • Ability to work under pressure and as part of a team
  • Ability to problem solve and manage your own time
  • Understanding of the Service Desk function and its role within IT
  • Good understanding of IT Security Policies
  • A relevant IT qualification

Knowledge and experience of the following products ?

  • Active Directory
  • Microsoft Office including Outlook (2010 ? 365)
  • Exchange
  • ServiceNow
  • Windows 7-10 Environments
  • Citrix Environments
  • Skype for Business

If you have the above skills and experience click apply now, alternately send a copy of your CV to ************************** ? Thanks.

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