Service Desk Manager - London (Wembley)

Spring Technology
£45000 - £50000 per annum + Bonus
07 Nov 2017
15 Nov 2017
Contract Type
Full Time
Service Desk Manager - London (Wembley)
As the Service Desk Manager you will manage all contact for all internal (including Service Delivery functions) and external contractual customers and to oversee and manage overall Service Desk operations across all lines, including Off Site Support Teams. The Service Desk Manager will be responsible for continuous quality of services `delivery as well as Customer Service Improvement Plans.

Key Skills
*ITIL foundation level as minimum and partial or full ITIL practitioner / manager certification
*Solid experience in a Service Desk management role for a multi-client service
*Experience of performance indicator and management reporting tools
*Line management experience: recruiting, performance appraisals, mentoring, corrective actions, leadership
*Strong analytical skills, specifically the ability to identify and analyse trends and to identify and implement improvement opportunities across the Service Desk function; including incident trend analysis, resource utilisation analysis and cost analysis
*Good knowledge of information technology, trends, vendors, systems and services
*Ability to demonstrate exceptional attention to detail
*Effective co-ordination skills - able to prioritise and execute competing activities
*Good communication skills - ability to clearly communicate technical concepts and information to technical and non-technical personnel both internally and externally
*Good interpersonal skills - ability to liaise with personnel at all levels and adapt style accordingly. Ability to work within a team environment
*Planning and Organisation: Applies a resourceful, structured and methodical approach to work, using time management skills and prioritising a complex workload

Spring Technology is acting as an Employment Business in relation to this vacancy.

Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.

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