User Adoption Manager - IT

Recruiter
Venturi Ltd
Location
Leeds
Posted
08 Nov 2017
Closes
16 Nov 2017
Contract Type
Permanent
Hours
Full Time

USER ADOPTION MANAGER - IT

LOCATION: Leeds

SALARY: Competitive

UA / User Adoption / Change Management / IT Transformation / Business Transformation / POS / Point of Sale

We are currently seeking a talented User Adoption Manager to join a leading global luxury brand based in Leeds. The role is to manage the delivery of the user adoption strategy for all internal IT project initiatives. The User Adoption capability covers projects ranging from internal mobile initiatives to SAAS implementations. This will include working closely with the Project Managers, Business Architects, Business Stakeholders and Business Users to ensure user adoption is embedded into the delivery process from project inception.

THE ROLE:

  • Assess organisational and process impacts; impact on employees' roles and responsibilities
  • Design future working processes in collaboration with the Project Manager and relevant Business Relationship Lead
  • Define and articulate the project vision to end users and communicate on the expected benefits of the application in collaboration with Business stakeholders, Project Manager and Business Architecture team
  • Ensure user feedback is collected during requirements gathering phase and feedback to Product Owners, Business Architecture and Business Stakeholders
  • Support the definition of governance, identify and engage all stakeholders in collaboration with the Business Relationship Lead
  • Establish the champions' network; work with them to embed new applications within the business
  • Ensure user adoption is embedded in the project plan; organise the project roll-out; help shape the project plan in collaboration with the Project Manager
  • Implement training / education approach & plan and train the trainers
  • Implement communications approach & plan and deliver this to all project stakeholders and end users in collaboration with Internal Communications
  • Define KPIs and other metrics to monitor user adoption and monitor it
  • Ensure new tools/systems continue to be used, gather feedback & contribute this to the evolution of these tools (6 month-review post launch)

SKILLS AND ATTRIBUTES REQUIRED:

  • Experience in delivering User Adoption, business transformation or Change Management global IT initiatives.
  • Experience with Points of Sale systems
  • Excellent communication skills and the ability to convey information succinctly and concisely
  • Excellent interpersonal skills, able to build relationships and work effectively with others at all levels across the business


This job was originally posted as www.jobsite.co.uk/job/959485503