IT Helpdesk Engineer (Bilingual German/English, 2nd Line)

Recruiter
TEKsystems
Location
Basildon
Salary
£150 - £170 per day
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Contract
Hours
Full Time
We are looking for candidates with L2 support skills bilingual in English and German. You will be providing technology support for Windows laptops and some mobile devices like (iphones, ipads etc.). We don't need Hardware repair skills.
  • loading Windows operating system
  • configuration and setup
  • loading applications like email, Microsoft Office etc.
  • configure VPN and wireless connectivity etc.
  • troubleshoot user issues


Supplier will provide personnel with the following qualifications and skills to perform the Services:

Skills required:
  • strong communication and interpersonal collaboration skills to collaborate with a wide range of business user communities regularly
  • professional demeanor
  • strong customer service/consulting/training skills
  • solid problem solving skills
  • innovative and creative mindset
  • experience with End User engagement
  • proficient in Digital Worker Capabilities (e.g. Microsoft Office, OneNote, SharePoint, WebEx, Mobility devices and tools etc.) both features and configuration.
  • have a helpdesk mindset and ideally a desk side services background
  • 3-5 years in a corporate IT department providing end user support over a wide range of end user environments.


Skills Preferred:
  • Consultative skills
  • Process oriented individual that has experience collaborating with individuals
  • Experience with multiple infrastructure environments and understanding their relationships (e.g. operating system, hardware, data center, security, network, voice, mobile devices, end user and server / web related applications).
  • Digital Worker Consulting skill (How Do I)
  • Certifications: Hardware such as A+ or equivalent, Microsoft - MCSA Windows 7, 8 or 10, Network such as CCNA or CCNP


Responsibilities:
  • Direct Face-to-Face customer support.
  • Participates as a member of an IT technical support and customer service team.
  • Performs analysis and support of functional or corporate deployed service(s) using fundamental problem solving techniques and root cause analysis concepts.
  • Use outstanding diagnostic and deductive reasoning techniques to resolve productivity issues.
  • Provides end-user support across all end user services provided by IT.
  • Applies technical knowledge to support end users for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all IT client provided services.
  • Overall, provides a world class employee support experience with an exceptional emphasis on quality resolutions and customer support.
  • Resolves technical support issues of moderate to a high level of complexity within the established technical area of client computing and end user services.
  • Partners, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identified.
  • Identifies potential escalations and proactively alerts management as needed.
  • Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
  • Reviews, implements, and verifies changes/solutions of medium and high complexity and assess risk.
  • Ensures configuration and inventory management database entries are complete and accurate. Performs work assigned by others. Provides time / resource estimates for assigned tasks including time tracking activities where appropriate and in accordance with company guidelines.


Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice http://www.allegisgroup.com/Privacy/Default.aspx). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.
This job was originally posted as www.cwjobs.co.uk/job/77524443