IT Support Analyst

Southwest Digital Systems Limited
02 Nov 2017
16 Nov 2017
Contract Type
Full Time

IT Support Analyst

Location: Edington - Wiltshire

Salary: Competitive, dependent on experience

About us

For almost two decades, we have been supplying high-quality photocopiers, printers, scanners and software solutions to a multitude of organisations across Somerset and the South West of England. Partnering with well-known brands such as Konica Minolta, Ricoh and Canon, we are proud to be able to offer a unique service guarantee to our customers. With a truly regional focus, we are never too far away from our customers and always on-hand to provide them with support when required.

The opportunity

We have an exciting opportunity for a Support Analyst to join our small, friendly team based in Edington, Somerset. Initially this will be an office-based role, however there will be a requirement to travel as needed by the business in the future. Your primary focus will be to provide Tier 1 IT support for our range of photocopiers/printers/scanners, incorporating the installation and configuration of print drivers and trouble-shooting issues that arise. You will also set up and maintain scan to email and network folder configurations, solving any subsequent issues as required.

The role will also include providing basic support for hardware malfunctions and errors, such as: removing paper cassettes, resetting machines to factory defaults and advising customers how to clear various error messages. You will also be responsible for machine assembly (including unboxing, device setup and configuration) including commissioning and set-up for ready for customer delivery and installation. You will also be involved with refurbishing ex-lease machines in preparation for re-sale.

In addition, you will provide support with general administrative tasks including answering the office telephone, preparing toner deliveries for despatch and the collection of meter readings.

About you

To be considered for this opportunity, ideally you will have some previous experience in an IT support capacity. From a technical perspective, you will need to possess a basic understanding of Windows operating systems/architecture, the basics of Mac OS X, knowledge and experience in using Microsoft Office products and a basic IT/networking knowledge would be beneficial.

Importantly, you will need to be a team player with the ability to think outside of the box and work well under your own initiative. You will have an analytical mindset with the ability to effectively troubleshoot.

In return, a competitive salary and pension is on offer for the successful candidate.

Please apply now for immediate consideration.

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