IT Technician - 1st/2nd Line Support - Harrogate

Recruiter
Crimson Ltd
Location
Harrogate
Salary
£18000 - £22000 per annum
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time
IT Technician - 1st/2nd Line Support - Harrogate

IT Support/1st Line/2nd Line/Helpdesk/Hardware/Software/Infrastructure/Database/Cyber Security

IT Technician required for a leading client based in Harrogate. You will have both technical and customer service responsibility for escalated service problems. You will be required to work on the continuous improvement of internal systems alongside supporting internal users via various approaches. Our client can offer a friendly, supportive working environment with development opportunities.

Key Responsibilities of the role
  • Handling escalated service issues and ensuring that technical and customer service requirements are met
  • Assisting users and providing support via face to face, telephone and remote connection
  • Diagnosing and resolving a range of technical issues
  • Continuous monitoring and maintenance of systems and networks


Key Skills of the role
  • Previous 1st and 2nd line support experience
  • Good understanding of incident management processes
  • Working knowledge of Windows Server and Microsoft applications
  • Network experience
  • Clear written and verbal communication.


IT Support/1st Line/2nd Line/Helpdesk/Hardware/Software/Infrastructure/Database/Cyber Security

Our client is offering between £18,000 and £22,000 for this position plus an excellent benefits package.

Interested?! Send your up to date CV to Ellis Wood at Crimson for review

Crimson are acting as an employment agency in regards to this vacancy

IT Support/1st Line/2nd Line/Helpdesk/Hardware/Software/Infrastructure/Database/Cyber Security
This job was originally posted as www.cwjobs.co.uk/job/77516551