1st Line Service Desk Analyst - IT Managed Services Provider

NST Recruitment Ltd
Kingston upon Hull
£19,000 + Benefits
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

1st Line Service Desk Analyst ? IT Managed Services Provider


£19,000 + Bonus

Our client, a global IT managed services provider, require an IT Service Desk Analyst who will provide a high level of technical support and guidance to resolve incidents and requests at the first line or monitoring progress through to resolution in accordance with Service Level Agreements (SLAs). This involves working across a number of technologies including PC?s/Laptops, Software applications and Mobile devices. Working on the front line of our internal IT team this is an excellent opportunity to build on current skills and expand your knowledge.

This is a fast paced role, the IT Service Desk is a team of 6 who support critical business systems - in excess of 50; with 200 additional services. They support circa 1,800 users & handle up to 5,000 contacts to the IT Service Desk per month.

What do I need to do this job?

You must be able to demonstrate knowledge/skills and experience in the following technologies:

  • Experience of supporting users on Microsoft Windows 7, 8.1 and 10 operating systems
  • Microsoft Office 2010 upwards
  • Active Directory
  • Exchange 2010
  • SCCM
  • Experience of working on an IT Service Desk
  • Understanding of ITIL Service Management

This role also requires:

  • Excellent interpersonal and communication skills (verbal & written)
  • Excellent problem solving skills using judgment and experience
  • Excellent customer service and support skills
  • Initiative and creativity
  • Good organisational skills
  • Effective time management
  • Good influencing and negotiation skills
  • Good relationship management
  • Ability to operate in a high pressure environment
  • Ability to work without supervision
  • Ability to act up DOA in the absence of the IT Service Desk Team Leader


  • 1st line technical experience gained within an IT support environment

This job was originally posted as www.jobsite.co.uk/job/959482823