Service Desk Analyst Nightshift

Recruiter
Northern Recruitment Group
Location
Newcastle Upon Tyne
Salary
£9.89 per hour
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Contract
Hours
Full Time

Service Desk Analyst – Nightshift

Newcastle upon Tyne

£9.89 per hour

Ref -164920

Our client is currently seeking a dynamic and enthusiastic 1st line support technician; to join an established fast paced team in the Northeast.

To provide first line technical support assisting with PC, Server, networking and hardware problems via phone and email.

Duties and Responsibilities

To provide 1st line technical support queries professionally and efficiently, maintaining a high degree of customer service.

· To ensure that all SLA’s are met.

· To take ownership of user problems, perform a technical diagnosis and fix the issue remotely.

· To document all calls on the call logging system.

· To maintain user security on all systems.

Key Skills –

· Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008.

· Knowledge of Active Directory.

· Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.

· Excellent telephone manner.

This role would suit an ambitious IT technician who has a good blend of hardware and software experience.

You must be immediately available.

This is a nightshift position working 9pm – 8am 5 days a week.

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This job was originally posted as www.cwjobs.co.uk/job/77518361