2nd Line Support Engineer - Reading

Xact Placements Ltd
C. £30,000 per annum
08 Nov 2017
16 Nov 2017
Contract Type
Full Time

Are you looking for a new exciting opportunity working as a 2nd line Support Engineer to be based in Reading?

You will be responsible for receiving, handling and supporting the resolution of Incidents and Issues elevated by monitoring tools, customer initiated tickets and calls.

Main Duties of the Role

  • Receipting of tickets raised via portals/network monitoring systems
  • Assessing and prioritising incidents based on pre-determined definitions
  • Helpdesk Ticket Management
  • Regular monitoring of cloud systems and required escalation to meet the company?s current needs
  • Check backups/escalate failures ? possible troubleshooting
  • Creating/using reporting macros
  • Analysing Reports to identify where operational needs are required
  • Monitoring device/sensor creation
  • To act as quality control function for the Service Desk ? ensuring consistency and completeness of performance, identifying individual training needs.
  • Update and maintain any knowledge documentation on new processes and products, software and hardware support

Your Skills and Experience

  • A good standard of general education
  • Experience with VMware vSphere
  • Good working knowledge of Windows Servers
  • Brilliant communication skills


  • C. £30,000 per annum, depending on experience

This job was originally posted as www.jobsite.co.uk/job/959485687