IT Helpdesk Support Analyst - Liverpool - £20k (12 Month FTC)

Recruiter
Greywood Associates Limited
Location
Liverpool
Salary
£18000 - £21000 per annum + bens
Posted
07 Nov 2017
Closes
15 Nov 2017
Contract Type
Permanent
Hours
Full Time
1st Line Helpdesk Support Analyst - Liverpool - £20k (12 Month FTC)

** 12 month Fixed Term Contract **

My client are looking to recruit a are looking to recruit a 1st Line IT Support Engineer work on their busy helpdesk to support their internal users where you will be responsible for supporting a diverse range of technology covering Windows XP, Vista, 7, Windows Server 2008 / 2012, Active Directory, VMware, Desktop & Helpdesk Support, VNC etc.

Duties will include,
  • Logging calls (around 150 per day on the Helpdesk) on the IT Service Desk and maintaining details of software / hardware problems detected.
  • Providing 1st line technical support; answering support queries either directly or via phone or e-mail.
  • Escalating with external support when necessary.
  • Supporting users in the use of computer equipment by providing necessary advice and/or training.
  • Maintain & update internal documentation and database systems in a timely manner.


Suitable candidates should have/be: -
  • The ability to communicate effectively with people at all levels.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • A strong knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7, Windows Server 2003 and Windows Server 2008.
  • Experience with using and troubleshooting Microsoft Office.
  • Basic understanding of PC hardware set-up and configuration.
  • The ability to work as part of a team and on their own initiative.
  • Positive & Flexible attitude.
  • Knowledge of Active Directory, Cisco, Microsoft Exchange and VMware will be considered an advantage.


This is an excellent opportunity, offering any candidate the opportunity to work in a highly technical environment, using the latest technologies where you can bounce ideas off the other technicians in the team. The salary can be anything up to £21k depending on experience, but this is definitely an opportunity not to be missed, so please send me your CV now!
This job was originally posted as www.cwjobs.co.uk/job/77514547