Service Desk Engineer

Shaw Daniels Solutions
London (Greater)
From £30,000 to £40,000 per annum £30k - £40K basic + Healthcare + Fle
07 Nov 2017
16 Nov 2017
Contract Type
Full Time

Salary: £35,000 PA

Benefits: Life insurance, Death in service, Private Healthcare, Bupa Pension Scheme, Training, Courses and Certifications paid for saving you thousands per year and a bonus scheme.

Service Desk Engineer

Are you a Service Desk Engineer looking for a chance to grow and build on your career with a forward thinking company? Look no further as my client are well established, well known in the market and a big player within the financial market for providing advice and services to the sector. If you are consistently providing support at all levels and confident in providing 3rd line troubleshooting then this could be the job for you.

This position will provide Client support for all desktop and server related issues via telephone and/or a remote location. In addition to staying abreast of industry trends and best practices, you will provide technical assistant to computer system users including problem assessment/resolution and software and hardware installation and configuration, when necessary.

Our ideal Service Desk Engineer will be a solution-oriented administrator who can thrive in a fast-paced, sometimes stressful environment while maintaining a professional and composed demeanour. You will utilize their exceptional active listening, critical thinking and communication skills to resolve Client issues while promoting my client’s brand as a client-centric, full-service technology provider.

Service Desk Engineer


·Answer user inquiries regarding computer software and/or hardware operations to resolve client issues.

·Troubleshoot Tier 1–3 issues, including Active Directory, Exchange & BES Server and DNS related issues.

·Manually log all phone calls made to the Service Desk, ensuring that all issues are captured in the Service Desk software.

·Perform analytical, technical and administrative work in the planning, design, and installation of new or existing processor based computer systems in a complex technical environment involving multiple computing platforms/technologies.

·Resolve Client issues including referring major hardware and/or software issues or defective products to technicians for service.

·Adhere to departmental procedures to ensure clients are kept well informed of ticket status and product availability in order to manage client expectation and ensure overall client satisfaction.

·Perform other duties as assigned.

Service Desk Engineer

Required Skills

·Client- interfacing Service Desk/Systems Administrator role.

·Superior troubleshooting abilities enabling quick determination and resolution of software and hardware issues.

·Able to use logic/reason to identify strengths and weaknesses of alternative solutions and apply most effective resolution methodology.

·Excellent active listening, and written and verbal communication skills.

·Able to demonstrate a sense of urgency while acting in a professional, calm manner ensuring excellent Client support.

·Experience with Active Sync, Remote VPN Software, Disaster Recovery, and/or Anti-Virus; some back-end knowledge is preferred.

·Able to stay abreast of changes and updates in relevant technologies.

·Financial Service Support experience preferred.

Key words: BES, SQL, Disaster Recovery replication, Cisco, Citrix, VMWare, SAN (AMC, NetApp, Equallogic), HP Servers / Blades, Active Sync, Remote VPN Software, Disaster Recovery, Anti-Virus, Service desk, technical support, it engineer, London

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